JOB SUMMARY

This position is responsible for clerical operations in the department.

ESSENTIAL JOB FUNCTIONS

• Answers telephone, routes calls, and takes messages.
• Greets visitors and dispenses information as needed.
• Using knowledge of public assistance programs, provides information to and/or collects the required documentation needed to assist in the eligibility process of such programs; responds to more specific customer questions requiring additional research and routes inquiries appropriately for more complex matters.
• Reads, logs, and distributes incoming correspondence; locates and attaches appropriate file to correspondence to be answered by the department.
• Prepares outgoing correspondence, including mail, e-mail and faxes and makes distribution as required.
• Provide support to Economic Security team by starting new public assistance application process, recording renewal paperwork received, etc.
• Composes and types routine correspondence and documents.
• Organizes and maintains file system, and files correspondence and other records.
• Assists with administrative duties as necessary including making deposits with County Treasurer
• Coordinates department schedules and makes appointments.
• Conducts research, collects information, compiles and types reports, and submits for proper disposition.
• Coordinates and arranges meetings, prepares agendas, reserves and prepares facilities, and records and transcribes minutes of meetings.
• Operates office equipment to include FAX transmissions and making copies of correspondence or other printed materials.
• Scans and uploads documents as required.
• Issues EBT cards.
• Orders supplies.
• Attends training and department meetings when required.
• Performs other related job duties as assigned.